Careers | INCLUDEnyc - love, equity & access


Reasons to Work with INCLUDEnyc

1. You will help create a more inclusive city and better futures for families and young people with disabilities.

2. You will work with a group of caring, thoughtful, genuine people.

3. We treat our people well, from benefits to flexibility.

4. We try to practice what we preach. You will use your head and your heart, earn opportunities to grow and develop, and do it all in a culture that values collaboration, initiative, and results.


Because our services are personal, hiring is one of the very most important decisions we make. We put a lot of thought and energy into how we evaluate candidates. That means that our hiring process might be more involved than what you have experienced.

What to Expect in the Hiring Process

Our hiring process includes several opportunities on both sides. If you move through all the steps, a typical process, in roughly this order, might consist of:

  • an initial screening call
  • an in-person interview with potential colleagues and managers,  which may include discussion or walking through some real-life scenarios
  • a written exercise, and—for some jobs—an on-site demonstration
  • a second meeting with team members
  • a final meeting with the Executive Director

We recognize that this process requires an investment of your time, and also believe that a thorough process gives you the opportunity to get to know us as well.

Please note that our hiring process is also highly competitive. When we have an opening, it is usually the result of the organization's growth. We receive many applicants, and end up turning away some fantastic people in the process.

Our positions require a unique combination of skills, experience, and philosophical alignment. We’ve turned down candidates in the past who we knew would go on to do fantastic things (and they have) but where the fit wasn’t quite right for the work we do.

We say this to emphasize that if we don’t end up working together, it’s likely because we have an incredibly competitive candidate pool, combined with the fact that what we’re looking for is often unique. 

Open Positions

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Communications Design Coordinator

Reports to: Director, Communications and Outreach


The Communications Design Coordinator at INCLUDEnyc provides design and project management to the creation of all of the organization's products and materials. The Design Coordinator supports INCLUDEnyc’s communications strategy, the goal of which is to reach diverse constituents, inspire people to advocate for children with disabilities, and provide best-in-class resources to NYC families. INCLUDEnyc’s collaborative work environment provides the ability to generate creative ideas and requires the ability to take direction.


  • Produce INCLUDEnyc’s communications products, including presentations, annual report, ads, flyers, emails, social media posts, invitations, and other special projects
  • Create high quality and on-brand materials for the organization’s program and development teams
  • Serve as a design hub for INCLUDEnyc, internally and externally
  • Be a storyteller, working to find the people and images that communicate our success and impact
  • Design, produce, and implement INCLUDEnyc’s digital communications aligning with INCLUDEnyc’s overall communications strategy
  • Uphold the organization’s brand standards

Required Qualifications:


  1. BA in graphic design, fine arts, or related field, preferred
  2. 2+ years of professional experience designing communications for nonprofit or corporate organizations
  3. Demonstrated understanding of digital and print design best practices
  4. Advanced skill and experience with Adobe Creative Suite, working knowledge of CMS platforms, email management software, presentation tools, and other emerging design tools
  5. Proficiency with Microsoft Office, Google Apps (Gmail, Drive, Photos)
  6. Knowledge of HTML and Adobe Dreamweaver strongly preferred


  1. Accountability, follow through on all projects and tasks
  2. Enjoys working in a collaborative environment
  3. Strong attention to detail
  4. Excellent interpersonal skills, flexible, and a sense of humor
  5. Ability to provide and receive feedback
  6. Commitment to INCLUDEnyc’s mission
  7. Knowledge of special education and disability rights a plus
  8. Bilingual (Spanish) designers strongly encouraged to apply


Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Communications Design Coordinator” to Please also include link to online design portfolio.

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Director of Parent and Family Services

Reports to: Deputy Executive Director for Programs


The Director of Parent & Family Services provides strategic leadership as a member of INCLUDEnyc’s program management team. Reporting to the Deputy Executive Director for Programs, the Director of Parent & Family Services will supervise and oversee INCLUDEnyc’s delivery of quality services to key stakeholders including parents and family members and community professionals who support them.

The Director will lead a team that delivers INCLUDEnyc’s direct assistance and capacity-building workshops to economically, linguistically, and culturally diverse parents and family members and the professionals who support them. Additionally, the Director will work collaboratively with INCLUDEnyc’s other teams, such as Communications and Outreach, which builds public support by telling the story of the work performed by Parent & Family Services, and Development, that raises funds to support the work.


Talent Management, Training, and Development

  • Onboard and train new staff ensuring accurate content acquisition and best practices in information delivery for clients of Help Line and INCLUDEnyc trainings
  • Supervise, support, and coach Family Educators in delivering direct services
  • Maintain culture of ongoing professional staff development

Material and Content Development and Usage

  • Steward development of information resources and workshops to ensure that INCLUDEnyc is meeting all deliverables
  • Determine content topics based on assessment of organizational quantitative and qualitative data
  • Develop new products and programs in response to family and young people’s needs
  • Leverage technological tools to analyze data, understand trends, and improve service delivery

Program Management

  • Efficiently utilize INCLUDEnyc resources to provide top-notch programs to New York families
  • Ensure outcome measurement is executed with fidelity
  • Track, document, and produce reports on program activities and services
  • Develop and maintain productive relationships with community partners
  • Represent INCLUDEnyc at outreach events and with other external stakeholders as needed

Required Qualifications:

  • Bachelor’s degree with at least 10 years’ professional experience. Master’s degree preferred
  • Supervisory experience in educational or counseling program setting strongly preferred
  • Experience in disability rights, especially special education, a plus
  • Demonstrated knowledge of adult learning principles and best practices in adult training and/or adult counseling
  • Program evaluation experience
  • Demonstrated commitment to INCLUDEnyc’s mission building positive educational outcomes for young New Yorkers with disabilities, parent leadership, and self-advocacy skills in youth

Skills Needed:

  • Collaborative, problem-solving work style, with the ability to partner closely with program, communications, development, and executive staff
  • Ability to interact effectively with a wide variety of diverse stakeholders, including non-English speaking constituents
  • Strong communications skills, especially writing
  • Superior time management and organizational skills
  • Ability to complete multiple projects with competing deadlines on time and with high quality
  • Creative problem-solving
  • Experience using Salesforce


Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Director of Parent & Family Services” to

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As an equal opportunity employer, INCLUDEnyc believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, INCLUDEnyc employment decisions and practices will not be influenced or affected by race, color, creed, religion, national origin, ancestry, citizenship, sex, marital status, veteran status, disability, age or any other characteristic protected by law.