Reasons to Work with INCLUDEnyc
1. You will help create a more inclusive city and better futures for families and young people with disabilities.
2. You will work with a group of caring, thoughtful, genuine people.
3. We treat our people well, from benefits to flexibility.
4. We try to practice what we preach. You will use your head and your heart, earn opportunities to grow and develop, and do it all in a culture that values collaboration, initiative, and results.
HOW WE HIRE
Because our services are personal, hiring is one of the very most important decisions we make. We put a lot of thought and energy into how we evaluate candidates. That means that our hiring process might be more involved than what you have experienced.
What to Expect in the Hiring Process
Our hiring process includes several opportunities on both sides. If you move through all the steps, a typical process, in roughly this order, might consist of:
- an initial screening call
- an in-person interview with potential colleagues and managers, which may include discussion or walking through some real-life scenarios
- a written exercise, and—for some jobs—an on-site demonstration
- a second meeting with team members
- a final meeting with the Executive Director
We recognize that this process requires an investment of your time, and also believe that a thorough process gives you the opportunity to get to know us as well.
Please note that our hiring process is also highly competitive. When we have an opening, it is usually the result of the organization's growth. We receive many applicants, and end up turning away some fantastic people in the process.
Our positions require a unique combination of skills, experience, and philosophical alignment. We’ve turned down candidates in the past who we knew would go on to do fantastic things (and they have) but where the fit wasn’t quite right for the work we do.
We say this to emphasize that if we don’t end up working together, it’s likely because we have an incredibly competitive candidate pool, combined with the fact that what we’re looking for is often unique.
Bilingual Youth and Transition Services Coordinator (Spanish/English)
Reports to: Manager, Youth and Transition Services
The Youth and Transition Services Coordinator supports team operations, delivers workshops, and provides one-to-one direct assistance to youth with disabilities and their families. S/he is responsible for the program coordination and delivery of INCLUDEnyc’s direct service youth programs, including:
- High School Launch: training series for high school students on individualized education plans (IEPs) and self-advocacy.
- Project Possibility: one-to-one direct assistance for students transitioning out of high school to help them find post-secondary programs.
- Bridges: program for Project Possibility participants develop independent living skills to support Project Possibility youth in transitioning to adulthood
- Coordinate materials, flyers, and communication for Parent Workshops and Professional Trainings.
- Develop and maintain relationships with community partners.
- Maintain up to date scheduling and attendance data on High School Launch and Project Possibility programming in Salesforce.
- Provide written and oral reports on program activities, as needed.
- Provide one-to-one support to youth and families with an emphasis on empowering them with the skills and knowledge to navigate systems and make informed decisions.
- Work directly in the field with young adults. Attend meetings, events, and visit community programs and schools with young adults to assist them with accessing services and finding post-secondary programs. Assist young adults with problem solving and developing self-advocacy skills, especially within bureaucratic systems.
- Schedule and support in the delivery of High School Launch, Project Possibility workshops and other youth related programs.
- Provide information and resources to help youth and families.
- Lead the accurate and timely input of program data.
- Attend coalition and policy meetings on youth issues as needed. Attend outreach events as needed.
- Work with the Help Line (INCLUDEnyc’s phone line for people to receive free one-to-one assistance) as needed.
- B.A. in education, social work, or related field.
- 1+ year(s) experience working with youth and their families. Experience working with youth with disabilities or middle school, high school or transition-aged youth a plus.
- Experience delivering workshops.
- Fluent in Spanish and English (writing and speaking).
- Willingness and ability to travel extensively throughout the five boroughs on public transportation.
- Highly organized, detail-oriented, and strong project management and multitasking skills.
- Strong problem solving skills.
- High level of persistence and patience, especially when working with bureaucratic systems.
- Flexibility in working with shifting demands.
- Excellent interpersonal, presentation, and written and verbal communication skills.
- Proficiency with Microsoft Office (including Word, Excel, and PowerPoint), Google Apps for Business (Gmail, Docs/Drive), databases (Salesforce preferred), and mobile tools.
- Demonstrated commitment to INCLUDEnyc’s mission of building positive educational outcomes for young New Yorkers with disabilities, parent leadership, and self-advocacy skills in youth.
Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Bilingual Youth and Transition Services Coordinator” to email@example.com.
Bilingual Intake Specialist (P/T, Spanish/English)
Reports to: Manager of Program Operations
The Bilingual Intake Specialist provides information and referral services, in English and Spanish, to youth with disabilities, families, educators, and other professionals through INCLUDEnyc’s Help Line. S/he creates a welcoming and professional experience by listening empathetically, providing high-quality, accurate information, and connecting callers with the appropriate internal or external resources. The Bilingual Intake Specialist also supports the day-to-day operations of the INCLUDEnyc office.
- Conduct Help Line intake screenings, in English and Spanish, for youth with disabilities, their families and caregivers, educators, and other professionals via requests by phone, text, or Whats App messaging
- Responds to questions and support needs during the INCLUDEnyc Help Line intake process, delivering accurate, prompt, and clear information, referral, and support to all consumers
- Provide Spanish translation services to INCLUDEnyc staff in-person, by phone, and on written materials as needed
- Provide friendly customer service, professionally representing INCLUDEnyc, its values, and voice
- Provide information and resources to help youth and families gain the confidence and skills to partner with educators and other service providers
- Remain current about key updates in special education and community based services, ensuring provision of up-to-date information and referral services
- Accurately record all intake activity in Salesforce database in a timely manner
- Support the program team with data and administrative duties as necessary
- Accurately and efficiently enter all intake data into the Salesforce tracking system, sharing recommendations for database improvements with INCLUDEnyc’s Program Operations team
- Ensure that delivered services meet or exceed expectations of consumers, funding agencies, community partners, and other stakeholders
- Collaborate with the INCLUDEnyc Program Operations team to monitor and improve operations of the Help Line
- Provide written and verbal reports on program activities, as needed
- Written and verbal fluency in English and Spanish required
- College degree preferred
- 2+ years working with families and/or youth
- Ability to work 10-18 hours a week, mornings preferred
- Demonstrated experience in office management and/or as an administrative assistant, ideally within a fast-paced, non-profit organization
- Strong problem-solving, multitasking, and interpersonal skills, with the ability to remain calm, patient, and professional when faced with difficult or demanding situations
- Self-directed, well-organized and committed to office efficiency
- Knowledge, understanding, and commitment to confidentiality requirements and issues of privacy
- Collaborative and problem-solving work style
- Flexibility and comfort with ambiguity in response to shifting needs
- Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/calendar); working knowledge of Salesforce preferred
- Demonstrated commitment to INCLUDEnyc’s mission of building positive educational outcomes for young New Yorkers with disabilities, parent leadership, and self-advocacy skills in youth
Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME_P/T Bilingual Intake Specialist” to firstname.lastname@example.org.
As an equal opportunity employer, INCLUDEnyc believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, INCLUDEnyc employment decisions and practices will not be influenced or affected by race, color, creed, religion, national origin, ancestry, citizenship, sex, marital status, veteran status, disability, age, or any other characteristic protected by law.