Reasons to Work with INCLUDEnyc

1. You will help create a more inclusive city and better futures for families and young people with disabilities.

2. You will work with a group of caring, thoughtful, genuine people.

3. We treat our people well, from benefits to flexibility.

4. We try to practice what we preach. You will use your head and your heart, earn opportunities to grow and develop, and do it all in a culture that values collaboration, initiative, and results.


Because our services are personal, hiring is one of the very most important decisions we make. We put a lot of thought and energy into how we evaluate candidates. That means that our hiring process might be more involved than what you have experienced.

What to Expect in the Hiring Process

Our hiring process includes several opportunities on both sides. If you move through all the steps, a typical process, in roughly this order, might consist of:

  • an initial screening call
  • an in-person interview with potential colleagues and managers,  which may include discussion or walking through some real-life scenarios
  • a written exercise, and—for some jobs—an on-site demonstration
  • a second meeting with team members
  • a final meeting with the Executive Director

We recognize that this process requires an investment of your time, and also believe that a thorough process gives you the opportunity to get to know us as well.

Please note that our hiring process is also highly competitive. When we have an opening, it is usually the result of the organization's growth. We receive many applicants, and end up turning away some fantastic people in the process.

Our positions require a unique combination of skills, experience, and philosophical alignment. We’ve turned down candidates in the past who we knew would go on to do fantastic things (and they have) but where the fit wasn’t quite right for the work we do.

We say this to emphasize that if we don’t end up working together, it’s likely because we have an incredibly competitive candidate pool, combined with the fact that what we’re looking for is often unique. 

Open Positions

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Bilingual Youth and Transition Services Coordinator (Spanish/English)

Reports to: Manager, Youth and Transition Services


The Youth and Transition Services Coordinator supports team operations, delivers workshops, and provides one-to-one direct assistance to youth with disabilities and their families. S/he is responsible for the program coordination and delivery of INCLUDEnyc’s direct service youth programs, including:

  • High School Launch: training series for high school students on individualized education plans (IEPs) and self-advocacy.
  • Project Possibility: one-to-one direct assistance for students transitioning out of high school to help them find post-secondary programs.
  • Bridges: program for Project Possibility participants develop independent living skills to support Project Possibility youth in transitioning to adulthood


Quality Assurance

  • Coordinate materials, flyers, and communication for Parent Workshops and Professional Trainings.
  • Develop and maintain relationships with community partners.
  • Maintain up to date scheduling and attendance data on High School Launch and Project Possibility programming in Salesforce.
  • Provide written and oral reports on program activities, as needed.

Direct Assistance

  • Provide one-to-one support to youth and families with an emphasis on empowering them with the skills and knowledge to navigate systems and make informed decisions.
  • Work directly in the field with young adults. Attend meetings, events, and visit community programs and schools with young adults to assist them with accessing services and finding post-secondary programs. Assist young adults with problem solving and developing self-advocacy skills, especially within bureaucratic systems.
  • Schedule and support in the delivery of High School Launch, Project Possibility workshops and other youth related programs.
  • Provide information and resources to help youth and families.
  • Lead the accurate and timely input of program data.
  • Attend coalition and policy meetings on youth issues as needed. Attend outreach events as needed.
  • Work with the Help Line (INCLUDEnyc’s phone line for people to receive free one-to-one assistance) as needed.


  • B.A. in education, social work, or related field.
  • 1+ year(s) experience working with youth and their families. Experience working with youth with disabilities or middle school, high school or transition-aged youth a plus.
  • Experience delivering workshops.
  • Fluent in Spanish and English (writing and speaking).
  • Willingness and ability to travel extensively throughout the five boroughs on public transportation.
  • Highly organized, detail-oriented, and strong project management and multitasking skills.
  • Strong problem solving skills.
  • High level of persistence and patience, especially when working with bureaucratic systems.
  • Flexibility in working with shifting demands.
  • Self-starter.
  • Excellent interpersonal, presentation, and written and verbal communication skills.
  • Proficiency with Microsoft Office (including Word, Excel, and PowerPoint), Google Apps for Business (Gmail, Docs/Drive), databases (Salesforce preferred), and mobile tools.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive educational outcomes for young New Yorkers with disabilities, parent leadership, and self-advocacy skills in youth.


Please send resume, cover letter and salary history in .doc or .pdf format, subject line: “LAST NAME_Bilingual Youth and Transition Services Coordinator” to jobs@includenyc.org.

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NYS PROMISE Project Coordinator
(February 2018-October 2018)

Reports to: Manager, NYS PROMISE Project


The NYS PROMISE Project Coordinator position provides administrative support as well as direct assistance to parents, young adults, and professionals working with young people with disabilities. S/he supports transition-aged youth and their families in accessing needed resources. The Coordinator conducts community outreach; collaborates with schools, community organizations, and other stakeholders to promote positive outcomes for people with disabilities; develops and disseminates information and resources to families; and assists with the administrative and clerical needs of the Project.

This position starts in February 2018, and is completed in October 2018.

Key Responsibilities:

  • Update INCLUDEnyc website resources.
  • Coordinate project activities for staff team, and assist with administrative tasks for effective program operations.
  • Track, document, and report on key services and activities provided to families using the NY Employment Services System, the NY State Online Technical Assistance Center, and INCLUDEnyc’s Salesforce database.
  • Possible direct services responsibilities include:
    • One-to- one support to families both in person and over the phone, assess parent needs, and connect them to the appropriate resources to support their young people with disabilities.
    • Providing information and resources to help youth and families gain the confidence and skills to effectively partner with educators and other service providers.
    • Follow up with families in accordance with NYS PROMISE Project guidelines; track and update this information in a secure database.
    • Delivery of NYS PROMISE workshops to families across the boroughs.
  • Other duties to assist the Project as defined by Project Manager

Required Qualifications:

  • Self-directed, well-organized, and committed to office efficiency with a strong ability to multitask; comfort with shifting deadlines and priorities.
  • Written and verbal fluency in English is required; fluency in Spanish is highly desired.
  • Four-year college degree, and 1-3 years working with families, children or young adults with disabilities in educational or vocational context or within a system that serves people with disabilities preferred;
    Or, equivalent combination of education and experience with high school diploma required.
  • Strong problem-solving and interpersonal skills, with the ability to remain calm, patient, and professional when faced with difficult or demanding situations.
  • Excellent interpersonal, presentation, written and verbal communication skills.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/calendar) preferred; comfort with social media and electronic communications; working knowledge of Salesforce preferred.
  • Willingness to travel (approximately 3+ days of the week) via public transportation to locations across the five boroughs.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive educational outcomes for young New Yorkers with disabilities, parent leadership, and self-advocacy skills in youth.


Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME_PROMISE_Coord” to jobs@includenyc.org.

As an equal opportunity employer, INCLUDEnyc believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, INCLUDEnyc employment decisions and practices will not be influenced or affected by race, color, creed, religion, national origin, ancestry, citizenship, sex, marital status, veteran status, disability, age, or any other characteristic protected by law.