Careers | INCLUDEnyc


Our Values

  T   E   A     C   H



We are a community and we succeed together. We will achieve success only by partnering with each other and with others. Teamwork generates progress and progress defines achievement for us and our families.

            INCLUDEnyc staff in orange shirts smiling  



We exhibit empathy because of our own experiences and by considering others’ experiences. We actively listen, we are respectful, and open-minded in our interactions with colleagues, young people, families, and the community. Expressing empathy allows us to build an inclusive community.

            INCLUDEnyc Executive Director Barbara bending down to talk to a young boy, with his mother standing nearby      



We are responsible for our words and actions and holding ourselves accountable ensures the quality of our work. We are proud to champion love, equity, and access for young people with disabilities, their families, and the people who support them.  

            INCLUDEnyc's Ruth DiRoma talking to a woman with papers in front of them  



We set high standards for ourselves, others, and our organization. Our lived experiences drive our commitment to shaping opportunities for all young people. Our commitment to learning promotes excellence and results in high quality work.

            INCLUDEnyc volunteer is making pizza with an INCLUDEnyc youth  



We build trust by conducting ourselves with honesty and integrity in support of each other, our families, and the community. Honesty enables us to forge bonds and produces our best work.

            INCLUDEnyc's Diana Biagioli is bending down talking to a young girl  

What to expect in the hiring process

Our services are person-centered, so hiring is one of the very most important decisions we make. We put a lot of thought and energy into how we evaluate candidates. That means that our hiring process might be more involved than what you have experienced. It includes several opportunities for you to get to know us and for us to get to know you. If you move through all the steps, a typical process may include:

  Step 1   Step 2   Step 3     Step 4   Step 5

An initial screening call

An in-person interview with potential colleagues and managers, which may include discussion or walking through some real-life scenarios

A written exercise, and—for some jobs—an on-site demonstration

A second meeting with team members

A final meeting with the Executive Director


Our positions require a unique combination of skills, experience, and philosophical alignment. We’ve turned down candidates in the past who we knew would go on to do fantastic things (and they have) but where the fit wasn’t quite right for the work we do. We say this to emphasize that if we don’t end up working together, it’s likely because we have an incredibly competitive candidate pool, combined with the fact that what we’re looking for is often unique.

Open Positions

Reports to: Executive Director
Direct Reports: Senior Manager of Talent and Administration, Finance Manager

Job Summary:

The Senior Director of Finance and Administration will be responsible for leading INCLUDEnyc’s fiscal strategy, overseeing controls, ensuring compliance and leading key administrative functions for the organization. They will be responsible for leading INCLUDEnyc’s fiscal strategy and guiding the organization through a period of unprecedented growth by preparing financial analyses, identifying and implementing updated processes, managing risk and strategic planning.  Candidates will have a strong background in accounting, with significant nonprofit accounting experience especially in government grants management as well as expertise in core administrative functions such as information technology, facilities, and human resources.  In FY2021, INCLUDEnyc’s budget is $5.1 million. The Senior Director of Finance/Controller will be committed to producing high quality work effectively and efficiently and working collaboratively with the organization’s senior management team and the board of directors.

Key Responsibilities:

Fiscal Strategy:

  • Advise on major decisions and facilitate leadership discussions on fiscal strategy and growth
  • Prepare and present budgets, financial projections, and analyses to executive leadership and board
  • Proactively identify and assess risks to the organization’s success, and propose mitigation strategies
  • Track important key performance indicators (KPI) and analyze trends
  • Regularly conduct cost benefit analysis and external benchmarking to identify cost efficiency opportunities
  • Collaboratively develop and utilize forward-facing, predictive models and activity based financial analyses to provide insight into the organization’s operations and business plans
  • Oversee the finance team and set the tone for productive and goal-oriented collaboration across the organization

Accounting Leadership:

  • Provide supportive and effective supervision to the Finance Manager
  • Manage monthly & annual closing processes meeting all deadlines
  • Lead the annual audit, government audits, the 990 & all government filings
  • Assure the effectiveness of internal controls
  • Oversee a/p and a/r and payroll administration by the Finance Manager
  • Lead the annual budgeting process
  • Manage government grants; prepare reports and vouchers
  • Oversee foundation and corporate grants administration in collaboration with the development and program departments, and provide financial reports on grants
  • Generate monthly, quarterly and annual reports, as needed to monitor, evaluate and optimize cash-flow and liquidity
  • Utilize technology to optimize all reporting and analytic functions
  • Manage banking relationships


  • Supervise talent recruitment and retention and office administration
  • Utilize technology to optimize all reporting and analytic functions
  • Further develop human resources and administration by enhancing professional development, compensation and benefits, performance evaluation, training, and recruiting
  • Work closely and transparently with all external partners including third-party vendors and consultants
  • Oversee administrative functions as well as facilities to ensure efficient and consistent operations as the organization scales
  • Oversee the talent and administration team and set the tone for productive and goal-oriented collaboration across the organization


Professional Expertise:

  • Bachelor’s degree required, in field of accounting, finance or related concentration; Master’s degree is preferred
  • 10+ years of professional experience including a track record of success in accounting, risk management and financial management
  • Experience managing critical administrative functions including information technology, human resource operations, and facilities management
  • Significant experience with nonprofit program, organizational budgeting, and managing government grants
  • Ability to comprehend both the “big picture” and the minutiae of contracts, regulations, and financial information
  • Excellent verbal and written business communication skills, notably the ability to effectively present financial information to people with all levels of accounting knowledge
  • Knowledge of SAGE MIP or comparable nonprofit accounting software, and skilled in the use of technology to quantify and illustrate financial reports, comparisons, impacts, and projections  
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/calendar); working knowledge of Salesforce preferred


  • Collaborative and problem-solving work style
  • Self-directed, well-organized, and committed to office efficiency
  • Strong contributor to a positive and efficient workplace by personally providing a model of effective supervision, communicating high expectations, and value and respect for all team members
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for young people with disabilities and their families and its values, TEACH (Teamwork, Empathy,  Accountability, Commitment, Honesty)


Please send a resume, cover letter and salary expectations in .doc or .pdf format, subject line: “LAST NAME_Director of Talent and Administration” to . Resumes without cover letters will not be considered.

Direct Reports: Senior Manager of Operations

Job Summary:

The Intake and Operations Coordinator (Bilingual: Spanish/English) provides information and referral services, in English and Spanish, to youth with disabilities, families, educators, and other professionals through INCLUDEnyc’s Help Line. They create a welcoming and professional experience by listening empathetically, providing high-quality, accurate information, and connecting callers with the appropriate internal or external resources. The Intake and Operations Coordinator (Bilingual) also supports the day-to-day activities of the INCLUDEnyc office, including resource development, workshop and event coordination, and informational material preparation, as part of the Program Operations team.

Key Responsibilities:

Direct Assistance and Resource Development:

  • Conduct Help Line intake screenings, in English and Spanish, for youth with disabilities, their families and caregivers, educators, and other professionals via requests by phone, text, online, or WhatsApp messaging
  • Respond to questions and support needs during the INCLUDEnyc Help Line intake process, delivering accurate, prompt, and clear information, referral, and support to all consumers in a timely manner
  • Provide Spanish interpretation and translation services to INCLUDEnyc staff in support of program participants, in-person, by phone, and on written materials, as needed
  • Provide friendly customer service, professionally representing INCLUDEnyc, its values, and voice
  • Conduct research on services and community resources relevant to families, youth, and professionals, and coordinate with other staff to collect, organize, update, and maintain resources in Salesforce to be used internally and externally
  • Provide information and resources to help youth and families gain the confidence and skills to partner with educators and other service providers
  • Remain current about key updates in special education and community-based services, ensuring provision of up-to-date information and referral services
  • Accurately record all intake activity in Salesforce database in a timely manner
  • Support workshop, training and event coordination to optimize outreach to INCLUDEnyc’s current and prospective training partners, working with program staff and directly with the Manager of Program Operations
  • Support the Program Operations team with special projects, as well as data and administrative duties, as necessary

Quality Assurance:

  • Accurately and efficiently enter all intake data into the Salesforce tracking system, sharing recommendations for database improvements with INCLUDEnyc’s Program Operations team
  • Ensure that delivered services meet or exceed expectations of consumers, funding agencies, community partners, and other stakeholders
  • Collaborate with the INCLUDEnyc Program Operations team to monitor and improve operation of the Help Line
  • Provide written and verbal reports on program activities, as needed


  • Written and verbal fluency in English and Spanish strongly preferred
  • Bachelor’s Degree required
  • 3+ years working with families and/or youth
  • Ability to work 9am to 5pm, Monday through Friday, with flexibility as needed for occasional outreach and special events on evenings or weekends
  • Demonstrated experience in customer service, a call center or Help Line, ideally within a fast-paced, non-profit organization
  • Strong problem-solving, multitasking, and interpersonal skills, with the ability to remain calm, patient, and professional when faced with difficult or demanding situations
  • Self-directed, well-organized and committed to office efficiency
  • Knowledge, understanding, and commitment to confidentiality requirements and issues of privacy
  • Collaborative and problem-solving work style
  • Flexibility and comfort with shifting needs or priorities
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/calendar); working knowledge of Salesforce preferred
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive educational outcomes for young New Yorkers with disabilities, parent leadership, and self-advocacy skills in youth


Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME, Intake and Operations Coordinator” to To guarantee that your application will be considered, please include a cover letter.

As an equal opportunity employer, INCLUDEnyc believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, INCLUDEnyc employment decisions and practices will not be influenced or affected by race, color, creed, religion, national origin, ancestry, citizenship, sex, marital status, veteran status, disability, age or any other characteristic protected by law.