Careers | INCLUDEnyc - love, equity & access

ABOUT INCLUDEnyc

Reasons to Work with INCLUDEnyc

1. You will help create a more inclusive city and better futures for families and young people with disabilities.

2. You will work with a group of caring, thoughtful, genuine people.

3. We treat our people well, from benefits to flexibility.

4. We try to practice what we preach. You will use your head and your heart, earn opportunities to grow and develop, and do it all in a culture that values collaboration, initiative, and results.

HOW WE HIRE

Because our services are personal, hiring is one of the very most important decisions we make. We put a lot of thought and energy into how we evaluate candidates. That means that our hiring process might be more involved than what you have experienced.

What to Expect in the Hiring Process

Our hiring process includes several opportunities on both sides. If you move through all the steps, a typical process, in roughly this order, might consist of:

  • an initial screening call
  • an in-person interview with potential colleagues and managers,  which may include discussion or walking through some real-life scenarios
  • a written exercise, and—for some jobs—an on-site demonstration
  • a second meeting with team members
  • a final meeting with the Executive Director

We recognize that this process requires an investment of your time, and also believe that a thorough process gives you the opportunity to get to know us as well.

Please note that our hiring process is also highly competitive. When we have an opening, it is usually the result of the organization's growth. We receive many applicants, and end up turning away some fantastic people in the process.

Our positions require a unique combination of skills, experience, and philosophical alignment. We’ve turned down candidates in the past who we knew would go on to do fantastic things (and they have) but where the fit wasn’t quite right for the work we do.

We say this to emphasize that if we don’t end up working together, it’s likely because we have an incredibly competitive candidate pool, combined with the fact that what we’re looking for is often unique. 

ORGANIZATION OVERVIEW

INCLUDEnyc is the leading resource center for youth with disabilities and their families in New York City. Our mission is to foster positive futures for young people with any disability from birth to age 26 by creating access to educational, employment, and independent living opportunities for young people, and advocating with families for meaningful inclusion in the broader community. We assist over 9,000 youth, parents, and professionals each year with programs such as our multi-lingual Help Line, one-on-one direct assistance, workshops and trainings, information resources, service referrals, and advocacy skills development—all free of charge—and reach more than 100,000 others through digital communications and community events.


Open Positions

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Senior Director of Partner and Community Engagement

Senior Manager or Director of Parent & Family Engagement—Early Childhood

Senior Manager or Director, Youth and Transition Services

Early Childhood Disability and Special Education Trainer

Bilingual (Spanish) Disability and Special Education Family Educator

Staten Island Disability and Special Education Trainer

Bilingual Intake and Operations Coordinator

Program Operations Associate - Data Management

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Senior Director of Partner and Community Engagement

Reports to: Executive Director

Job Summary:

The Senior Director of Partner and Community Engagement will provide strategic leadership for INCLUDEnyc as a member of the organization’s five-member senior management team including the Executive Director, Deputy Executive Director of Programs, Senior Director of Development, and Senior Director of Finance and Administration. With three direct reports and a team of approximately ten to twelve staff members, the Senior DIrector will manage and oversee a newly created division that includes communications, government relations, policy, partnerships, outreach, events, and data/evaluation. The Senior Director will be tasked with strategically aligning INCLUDEnyc’s initiatives with key external stakeholders including young people, their adult caregivers, and professionals in the disability community, as well as government officials, public influencers, allies, the media, and supporters.

Key Responsibilities:

  • Provide strategic vision, planning, and execution for INCLUDEnyc’s community engagement.
  • Manage and supervise team members in developing high quality communications, including press releases and statements, policy positions and testimonies, outreach and partnership strategy and materials, using data to inform the decision making process.
  • Conceive, write, and edit a wide variety of materials to a diverse group of stakeholders.
  • Maintain and advance a robust evaluation system that accurately and efficiently tracks outputs and measures outcomes in a way that demonstrates the impact of INCLUDEnyc’s work.
  • Represent INCLUDEnyc in a leadership capacity at partnership meetings, events, and conferences.

Required Qualifications:

Professional Expertise:

  • Master’s or other advanced degree in education, social work, or a related field required.
  • 15+ years of progressive responsibility in education, human services, and/or disability- related organizations, with at least seven years supervisory experience.
  • Deep knowledge of disability services/systems, especially the special educational landscape in New York City.
  • Expertise in strategy development and planning.
  • Track record of successfully implementing complex projects that achieve desired goals.
  • Experience in liaising with a diverse set of high level internal and external stakeholders.
  • Demonstrated ability to outreach to and engage hard to reach communities throughout New York City.
  • Familiarity with press relations and media strategy.

Personal Attributes:

  • Strong project management, with the ability to lead multiple projects simultaneously from planning through completion.
  • Strong written communications with ability to adapt style, message, and format to targeted stakeholders.
  • Self-directed and well-organized.
  • Ability to drive projects towards goals, while maintaining flexibility and humor.
  • Creative problem-solving skills.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for infants, children, and young adults with disabilities and their families.

TO APPLY:

Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Sr. Director of Partner and Community Engagement” to recruit@includenyc.org. Resumes without cover letters will not be considered.

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Senior Manager or Director of Parent & Family Engagement—Early Childhood

Multiple Positions Available
Reports to: Deputy Executive Director for Programs

Job Summary:

The Senior Manager or Director of Parent & Family Engagement—Early Childhood (The Director) will provide strategic leadership as a member of INCLUDEnyc’s program management team. The Senior Manager or DIrector will supervise and oversee an INCLUDEnyc team which develops and implements professional development, coaching, and technical assistance to key stakeholders from the early childhood special education disability community. Stakeholders will include parents, families and caregivers, as well as school staff and organizational professionals working with young people with disabilities. The Senior Manager or Director will lead a team that delivers training and direct assistance to both individuals and groups. The Senior Manager or Director will also be responsible for cultivating and maintaining school and community-based partnerships to provide ongoing support that promotes positive outcomes for young people with disabilities.

Key Responsibilities:

  • Support and supervise team members in delivering high-quality program services.
  • Provide and support delivery of training to family members of young people with disabilities, as well as professional development to school and program staff.
  • Provide and support delivery of direct assistance to youth and family members.
  • Ensure accurate and thorough tracking of services and outcomes.
  • Participate in leadership and organizational partner meetings, and represent INCLUDEnyc at community meetings, events, and conferences.

Required Qualifications:

  • Master’s Degree in Education, Social Work, or a related field required.
  • 8-10+ years of progressive responsibility in education, human services, and/or disability-related organizations, with at least three years’ supervisory experience.
  • 3+ years of experience delivering professional development, coaching, or support.
  • Experience in family engagement principles and programming.
  • Knowledge of disability services/systems, especially in New York City.
  • Strong project management, with the ability to lead multiple projects simultaneously, from planning through completion.
  • Knowledge of early childhood education landscape in NYC, including experience working in Manhattan, the Bronx, Queens, Brooklyn, and/or Staten Island.
  • Self-directed and well-organized.
  • Comfort with shifting deadlines and priorities.
  • Creative problem-solving skills.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.
  • Willingness to travel via public transportation to locations across the five boroughs.
  • Occasional evenings and Saturdays required.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for infants, children, and young adults with disabilities.

TO APPLY:

Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Director of Parent and Family Engagement—Early Childhood” to jobs@includenyc.org. INCLUDEnyc is currently hiring for multiple new positions, and will consider a range of experience for various titles and roles. To guarantee that your application will be considered, please include a cover letter.

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Senior Manager or Director, Youth and Transition Services

Reports to: Deputy Executive Director for Programs

Job Summary:

Reporting to the Deputy Executive Director for Programs, the Senior Manager or Director, Youth and Transition Services, leads the team of professionals that delivers INCLUDEnyc’s direct services for students with disabilities ages 16-26, including intensive, one-on-one guidance, as well as Help Line support for families, school- and community-based trainings for youth and families, and professional development for school and other agency/organization staff.

Key Responsibilities:

  • Manage the overall delivery of INCLUDEnyc’s youth and transition services programs, ensuring programs are of high quality and effective.
  • Ensure delivery of programming that is highly interactive, culturally responsive, and engages hard-to-reach youth and families.
  • Track all program outcomes, ensuring deliverables are met, and utilizing data to inform program management.
  • Lead development of program curricula and materials.
  • Lead, manage, and professionally develop INCLUDEnyc’s youth program staff, especially direct reports.
  • Identify, build, and maintain strong collaborative relationships with program partners, including schools, community-based organizations, and service providers.

Required Qualifications:

  • Master’s Degree in Education, Social Work, or a related field required.
  • 8-10+ years of progressive responsibility in education, human services, and/or disability-related organizations, with at least three years supervisory experience.
  • Knowledge of special education and other disability-related services/systems.
  • Strong project management, with the ability to lead multiple projects simultaneously from planning through completion.
  • Experience in direct services to youth.
  • Experience creating and delivering professional development trainings.
  • Customer service orientation, with a track record of building effective working relationships with the public, service providers, educators, and colleagues.
  • Clear counseling framework for supporting young people’s postsecondary goals.
  • Collaborative work style, with the ability to be flexible when required.
  • Creative problem solving skills.
  • Proficiency with Microsoft Office, Google Apps for Business, and Salesforce, preferred.
  • Commitment to INCLUDEnyc’s mission of building positive futures for young people with disabilities.
  • Strong writing skills with written and verbal fluency in English, Spanish desirable.

TO APPLY:

Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Senior Manager of Youth and Transition Services” to jobs@includenyc.org. INCLUDEnyc is currently hiring for multiple new positions, and will consider a range of experience for various titles and roles. To guarantee that your application will be considered, please include a cover letter.

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Early Childhood Disability and Special Education Trainer

Job Summary:

The Early Childhood Disability and Special Education Trainer will develop and deliver technical assistance and professional development training for the early childhood disability community, particularly the staff of early childhood (ages 0- 5) programs. Stakeholders will also include parents, family members, and other community members. The Trainer will deliver training and direct assistance to both individuals and groups. The trainer will also be responsible for cultivating and maintaining school and community-based partnerships to provide ongoing support that promotes positive outcomes for children with disabilities birth to age five.

Key Responsibilities:

  • Provide professional development to school and program staff as well as to family members of young children with disabilities.
  • Coach family members and professionals both in person and over the phone by helping them clarify issues, address barriers, and determine a course of action.
  • Identify, research, and provide information resources to families and professionals.
  • Track and update information in a secure database.
  • Represent INCLUDEnyc at meetings, events, and conferences, as requested.
  • Dedicate time to ongoing personal and professional learning and growth.

Required Qualifications:

  • 4+ years experience in providing training to professionals in a school or nonprofit setting.
  • Master’s degree in education, social work, or related fields required.
  • Knowledge of special education landscape in NYC.

Priority Skills and Attributes:

  • Self-directed and well-organized with a strong ability to multitask.
  • Ability to react quickly and professionally when faced with shifting deadlines and priorities.
  • Creative problem-solving.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for young New Yorkers with disabilities.
  • Willingness to travel via public transportation to locations across the five boroughs. Occasional evenings and Saturdays required.

TO APPLY:

Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Early Childhood Trainer” to jobs@includenyc.org. To guarantee that your application will be considered, please include a cover letter.

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Bilingual (Spanish) Disability and Special Education Family Educator

Job Summary:

The Bilingual (Spanish) Disability and Special Education Family Educator provides direct assistance and trainings in both English and Spanish for parents and professionals working with young people with disabilities. They have knowledge of early childhood and/or school-age special education supports and services as well as other public benefits systems serving young people with disabilities. The Bilingual Educator will conduct outreach to schools, community organizations and other stakeholders, cultivate and grow partnerships, and identify and maintain information resources, primarily with the Spanish-speaking communities in New York City across the five boroughs.

Key Responsibilities:

  • Support families in both English and Spanish to clarify issues, address barriers, and determine a course of action for their child.
  • Deliver workshops to family members and professionals on a wide range of disability-related topics.
  • Identify, research, and provide information resources for youth, families and professionals.
  • Develop partnerships through community outreach with schools, community-based organizations and programs serving young people with disabilities throughout NYC.
  • Track and update this information in a secure database.
  • Represent INCLUDEnyc at meetings, events, and conferences, as requested.
  • Dedicate time to ongoing personal and professional learning and growth.

Required Qualifications:

  • 2+ years working with families and/or youth with disabilities in educational or human services setting
  • Bachelor’s degree required, Master’s degree strongly preferred
  • Written and verbal fluency in English and Spanish, required
  • Knowledge of special education landscape or disability services and systems in NYC

Priority Skills and Attributes:

  • Self-directed and well-organized with a strong ability to multitask.
  • Comfort with shifting deadlines and priorities.
  • Creative problem-solving skills.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.
  • Willingness to travel via public transportation to locations across the five boroughs. Occasional evenings and Saturdays required.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for young New Yorkers with disabilities.

TO APPLY:

Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Bilingual Educator” to jobs@includenyc.org. To guarantee that your application will be considered, please include a cover letter.

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Staten Island Disability and Special Education Trainer

Job Summary:

The Disability and Special Education Trainer will be based in Staten Island and will provide direct assistance and trainings for parents and professionals working with young people with disabilities. The ideal candidate will have knowledge of early childhood and/or school-aged special education as well as the service systems that support youth with disabilities. As part of their responsibilities, the Staten Island Educator will conduct outreach to schools, community organizations and other stakeholders, cultivate and grow partnerships, and identify and maintain information resources.

Key Responsibilities:

  • Develop and maintain partnerships in Staten Island through community outreach with schools, community-based organizations and programs serving young people with disabilities.
  • Support family members both in person and over the phone from all five boroughs by helping them clarify issues, address barriers, and determine a course of action.
  • Deliver workshops to families and professionals on a wide range of disability-related topics, primarily on Staten Island.
  • Identify, research, and provide information resources for youth, families and professionals for use citywide.
  • Track and update this information in a secure database.
  • Represent INCLUDEnyc at meetings, events, and conferences, as requested.
  • Dedicate time to ongoing personal and professional learning and growth.

Required Qualifications:

  • 2+ years working with families and/or youth with disabilities in educational or human services setting
  • Bachelor’s degree required, Master’s degree strongly preferred
  • Knowledge of special education landscape or disability services and systems in NYC, particularly on Staten Island

Personal Skills and Attributes:

  • Self-directed and well-organized with a strong ability to multitask.
  • Comfort with shifting deadlines and priorities.
  • Creative problem-solving skills.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.
  • Willingness to travel via public transportation to other boroughs in NYC occasionally. Occasional evenings and Saturdays required.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for young New Yorkers with disabilities.

TO APPLY:

Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Staten Island Educator” to jobs@includenyc.org. To guarantee that your application will be considered, please include a cover letter.

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Bilingual Intake and Operations Coordinator

Job Summary:

The Intake and Operations Coordinator (Bilingual: Spanish/English) provides information and referral services, in English and Spanish, to youth with disabilities, families, educators, and other professionals through INCLUDEnyc’s Help Line. They create a welcoming and professional experience by listening empathetically, providing high-quality, accurate information, and connecting callers with the appropriate internal or external resources. The Intake and Operations Coordinator (Bilingual) also supports the day-to-day activities of the INCLUDEnyc office, including workshop and training coordination and informational material preparation, as part of the Program Operations team.

Key Responsibilities:

Direct Assistance and Resource Development

  • Conduct Help Line intake screenings, in English and Spanish, for youth with disabilities, their families and caregivers, educators, and other professionals via requests by phone, text, online, or WhatsApp messaging
  • Respond to questions and support needs during the INCLUDEnyc Help Line intake process, delivering accurate, prompt, and clear information, referral, and support to all consumers in a timely manner
  • Provide Spanish interpretation and translation services to INCLUDEnyc staff in support of program participants, in-person, by phone, and on written materials, as needed
  • Provide friendly customer service, professionally representing INCLUDEnyc, its values, and voice
  • Conduct research on services and community resources relevant to families, youth, and professionals, and coordinate with other staff on collecting and organizing and updating resources to be used internally and externally
  • Provide information and resources to help youth and families gain the confidence and skills to partner with educators and other service providers
  • Remain current about key updates in special education and community-based services, ensuring provision of up-to-date information and referral services
  • Accurately record all intake activity in Salesforce database in a timely manner
  • Support workshop, training and event coordination to optimize outreach to INCLUDEnyc’s current and prospective training partners, working with program staff and directly with the Manager of Program Operations
  • Support the Program Operations team with data and administrative duties, as necessary

Quality Assurance

  • Accurately and efficiently enter all intake data into the Salesforce tracking system, sharing recommendations for database improvements with INCLUDEnyc’s Program Operations team
  • Ensure that delivered services meet or exceed expectations of consumers, funding agencies, community partners, and other stakeholders
  • Collaborate with the INCLUDEnyc Program Operations team to monitor and improve operation of the Help Line
  • Provide written and verbal reports on program activities, as needed

Required Qualifications:

  • Written and verbal fluency in English and Spanish required
  • Bachelor’s Degree required
  • 3+ years working with families and/or youth
  • Ability to work 9am to 5pm, Monday through Friday, with flexibility as needed for occasional outreach and special events on evenings or weekends
  • Demonstrated experience in office management and/or as an administrative assistant, ideally within a fast-paced, non-profit organization
  • Strong problem-solving, multitasking, and interpersonal skills, with the ability to remain calm, patient, and professional when faced with difficult or demanding situations
  • Self-directed, well-organized and committed to office efficiency
  • Knowledge, understanding, and commitment to confidentiality requirements and issues of privacy
  • Collaborative and problem-solving work style
  • Flexibility and comfort with shifting needs or priorities
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/calendar); working knowledge of Salesforce preferred
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive educational outcomes for young New Yorkers with disabilities, parent leadership, and self-advocacy skills in youth

TO APPLY:

Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME, Intake and Operations Coordinator” to jobs@includenyc.org. To guarantee that your application will be considered, please include a cover letter.

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Program Operations Associate - Data Management

Job Summary:

The Program Operations Associate – Data is an expert collaborator and experienced data relationship manager who supports INCLUDEnyc’s tracking and use of data to manage and improve outreach, communications, and program services. They support INCLUDEnyc’s implementation and expansion of the use of information management systems, especially Salesforce, to track and analyze data and trends. Working from their experience with Salesforce reporting and data generation, as well as survey tracking and related tools, such as Survey Monkey, they support the reporting systems for local, state, and federal contracts, as well as privately funded grants. Additionally, they help maintain relationships with workshop and training partners, including public schools, public agencies, and community organizations to assist in the growth INCLUDEnyc’s programs.

They have an understanding of INCLUDEnyc’s training content and services, and work collaboratively with program and outreach staff to ensure INCLUDEnyc reaches the youth, families and professionals who need us most with the information they need. Reporting to the Manager of Program Operations, they are a key bridge between data and operations, communications, and programs to continually improve the work of INCLUDEnyc.

Key Responsibilities:

Reporting and Quality Assurance

  • Tracks, documents, and reports on key activities and services provided, using internal and externally-required systems, especially Salesforce, Google applications, Excel, Survey Monkey, and others.
  • Serves as a key member of INCLUDEnyc’s information management and program evaluation team, using data to assess community needs, program successes and challenges, and future directions.
  • Supports in the technical build-out of systems, especially Salesforce, and troubleshoots/corrects issues as they arise.
  • Works closely with program staff to support effective data tracking and ensure program reports are completed accurately and on time.
  • Provides written and verbal reports on program activities, as needed.
  • Assures the correct input of attendance and evaluation data into systems, including Salesforce and Survey Monkey.

Community Outreach and Collaboration

  • Supports and contributes to a strategic training and recruitment plan to optimize outreach to INCLUDEnyc’s current and prospective program partners (community organizations, school personnel, private agencies, etc.), working in collaboration with staff and the Manager of Program Operations.
  • Identifies key community stakeholders and cultivate relationships to promote INCLUDEnyc community workshops.
  • Works closely with training partners to assess and meet partner and presenter logistical needs, and coordinate training materials.
  • Organizes and assists in the planning of on- and off-site community-based events and trainings around New York City by preparing materials, leading and attending meetings, keeping calendars up-to-date and accurate, and coordinating flyers.
  • Collaborates with INCLUDEnyc’s Communications department to ensure outreach and promotional materials, including paper, electronic, and social media materials are up-to-date and accurate.

Required Qualifications:

  • Bachelor’s Degree and 3+ years of experience in project and relationship management or related field required, Master’s Degree preferred.
  • Technical Skills:
    • Strong knowledge of SalesForce required, and interest in using data to support program improvement and expansion.
    • High level of proficiency with Microsoft Office (including Word, Excel, PowerPoint) and Google Apps for Business (Gmail, Docs/Drive/Calendar)
  • Professional Skills:
    • Ability to develop strong working relationships with diverse staff and new and existing external partners.
    • Ability to communicate complex information in accessible, easy-to-understand ways.
    • Highly organized with strong project management and multitasking skills.
    • Flexibility and a positive, “can do” attitude in a fast-paced environment with ongoing deadlines.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for youth and young adults with disabilities.

TO APPLY:

Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME, Data Associate, Program Ops” to jobs@includenyc.org.To guarantee that your application will be considered, please include a cover letter.

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As an equal opportunity employer, INCLUDEnyc believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, INCLUDEnyc employment decisions and practices will not be influenced or affected by race, color, creed, religion, national origin, ancestry, citizenship, sex, marital status, veteran status, disability, age or any other characteristic protected by law.