Careers | INCLUDEnyc - love, equity & access


Our Values



We are a community and we succeed together. We will achieve success only by partnering with each other and with others. Teamwork generates progress and progress defines achievement for us and our families.

INCLUDEnyc staff in orange shirts smiling


We exhibit empathy because of our own experiences and by considering others’ experiences. We actively listen, we are respectful, and open-minded in our interactions with colleagues, young people, families, and the community. Expressing empathy allows us to build an inclusive community.

INCLUDEnyc Executive Director Barbara bending down to talk to a young boy, with his mother standing nearby


We are responsible for our words and actions and holding ourselves accountable ensures the quality of our work. We are proud to champion love, equity, and access for young people with disabilities, their families, and the people who support them.

INCLUDEnyc's Ruth DiRoma talking to a woman with papers in front of them


We set high standards for ourselves, others, and our organization. Our lived experiences drive our commitment to shaping opportunities for all young people. Our commitment to learning promotes excellence and results in high quality work.

INCLUDEnyc volunteer is making pizza with an INCLUDEnyc youth


We build trust by conducting ourselves with honesty and integrity in support of each other, our families, and the community. Honesty enables us to forge bonds and produces our best work.

INCLUDEnyc's Diana Biagioli is bending down talking to a young girl

What to expect in the hiring process

Our services are person-centered, so hiring is one of the very most important decisions we make. We put a lot of thought and energy into how we evaluate candidates. That means that our hiring process might be more involved than what you have experienced. It includes several opportunities for you to get to know us and for us to get to know you. If you move through all the steps, a typical process may include:

Step 1 Step 2 Step 3 Step 4 Step 5

An initial screening call

An in-person interview with potential colleagues and managers, which may include discussion or walking through some real-life scenarios

A written exercise, and—for some jobs—an on-site demonstration

A second meeting with team members

A final meeting with the Executive Director

Our positions require a unique combination of skills, experience, and philosophical alignment. We’ve turned down candidates in the past who we knew would go on to do fantastic things (and they have) but where the fit wasn’t quite right for the work we do. We say this to emphasize that if we don’t end up working together, it’s likely because we have an incredibly competitive candidate pool, combined with the fact that what we’re looking for is often unique.

Open Positions

Reports to: Executive Director

Job Summary:

The Senior Director of Partner and Community Engagement will provide strategic leadership for INCLUDEnyc as a member of the organization’s five-member senior management team including the Executive Director, Deputy Executive Director of Programs, Senior Director of Development, and Senior Director of Finance and Administration. With three direct reports and a team of approximately eleven staff members, the Senior DIrector will manage and oversee a newly created division that includes communications, government relations, policy, partnerships, outreach, events, and data/evaluation. The Senior Director will be tasked with strategically aligning INCLUDEnyc’s initiatives with key external stakeholders including young people, their adult caregivers, and professionals in the disability community, as well as government officials, public influencers, allies, the media, and supporters.

Key Responsibilities:

  • Provide strategic vision, planning, and execution for INCLUDEnyc’s community engagement.
  • Manage and supervise team members in developing high quality communications, including press releases and statements, policy positions and testimonies, using data to inform the decision making process.
  • Conceive, write, and edit a wide variety of materials to a diverse group of stakeholders.
  • Develop outreach and partnership strategy and materials for targeted groups.
  • Oversee execution of INCLUDEnyc’s signature annual events, coordination of workshop and training events, and intake of direct service clients.
  • Maintain and advance a robust evaluation system that accurately and efficiently tracks outputs and measures outcomes in a way that demonstrates the impact of INCLUDEnyc’s work.
  • Represent INCLUDEnyc in a leadership capacity at partnership meetings, events, and conferences.
  • Complete other projects as assigned.

Required Qualifications:

Professional Expertise:

  • BA required, MA preferred.
  • 15+ years of progressive responsibility in education, human services, and/or a disability-related organization, with at least seven years supervisory experience.
  • Deep knowledge of disability services/systems, especially the special educational landscape in New York City, with a commitment to INCLUDEnyc’s mission of building positive outcomes for infants, children, and young adults with disabilities and their families.
  • Expertise in data-informed strategy development and planning.
  • Track record of successfully implementing complex projects that achieve desired goals.
  • Experience in liaising with a diverse set of high level internal and external stakeholders.
  • Demonstrated ability to outreach to and engage hard to reach communities throughout New York City.
  • Familiarity with press relations and media strategy.

Professional Skills:

  • Strong project management, with the ability to lead multiple projects simultaneously from planning through completion.
  • Strong written communications with ability to adapt style, message, and format to targeted stakeholders.
  • Self-directed and well-organized.
  • Ability to drive projects towards goals, while maintaining flexibility and humor.
  • Creative problem-solving skills.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.


Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “Senior Director Partner and Community Engagement” to Resumes without cover letters will not be considered.

Reports to: Deputy Executive Director for Programs

Job Summary:

Reporting to the Deputy Executive Director for Programs, the Senior Manager or Director, Youth and Transition Services, leads the team of professionals that delivers INCLUDEnyc’s direct services for students with disabilities ages 16-26, including intensive, one-on-one guidance, as well as Help Line support for families, school- and community-based trainings for youth and families, and professional development for school and other agency/organization staff.

Key Responsibilities:

  • Manage the overall delivery of INCLUDEnyc’s youth and transition services programs, ensuring programs are of high quality and effective.
  • Ensure delivery of programming that is highly interactive, culturally responsive, and engages hard-to-reach youth and families.
  • Track all program outcomes, ensuring deliverables are met, and utilizing data to inform program management.
  • Lead development of program curricula and materials.
  • Lead, manage, and professionally develop INCLUDEnyc’s youth program staff, especially direct reports.
  • Identify, build, and maintain strong collaborative relationships with program partners, including schools, community-based organizations, and service providers.

Required Qualifications:

  • Master’s Degree in Education, Social Work, or a related field required.
  • 8-10+ years of progressive responsibility in education, human services, and/or disability-related organizations, with at least three years supervisory experience.
  • Knowledge of special education and other disability-related services/systems.
  • Strong project management, with the ability to lead multiple projects simultaneously from planning through completion.
  • Experience in direct services to youth.
  • Experience creating and delivering professional development trainings.
  • Customer service orientation, with a track record of building effective working relationships with the public, service providers, educators, and colleagues.
  • Clear counseling framework for supporting young people’s postsecondary goals.
  • Collaborative work style, with the ability to be flexible when required.
  • Creative problem solving skills.
  • Proficiency with Microsoft Office, Google Apps for Business, and Salesforce, preferred.
  • Commitment to INCLUDEnyc’s mission of building positive futures for young people with disabilities.
  • Strong writing skills with written and verbal fluency in English, Spanish desirable.


Please send resume, cover letter, and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Senior Manager of Youth and Transition Services” to INCLUDEnyc is currently hiring for multiple new positions, and will consider a range of experience for various titles and roles. To guarantee that your application will be considered, please include a cover letter.

Job Summary:

The Professional Development Trainer for Early Childhood will develop and deliver technical assistance and professional development training for a wide variety of stakeholders from the early childhood and/or school-aged special education disability community. Stakeholders may include school staff, organizational professionals working with young people with disabilities, as well as families. S/he will deliver training and direct assistance to both individuals and groups. The trainer will also be responsible for cultivating and maintaining school and community-based partnerships to provide ongoing support that promotes positive outcomes for young people with disabilities.

Key Responsibilities:

  • Provide professional development to school and program staff as well as to family members of young people with disabilities.
  • Support youth, family members, and professionals both in person and over the phone by helping them clarify issues, address barriers, and determine a course of action.
  • Identify, research, and provide information resources for youth, families and professionals.
  • Track and update this information in a secure database.
  • Represent INCLUDEnyc at meetings, events, and conferences, as requested.
  • Dedicate time to ongoing personal and professional learning and growth.

Required Qualifications:

  • 4+ years providing professional development and/or technical assistance.
  • Master’s degree in education, social work or related fields required.
  • Knowledge of early childhood programs and preschool educational landscape in NYC, including experience working in Manhattan, Bronx, Queens, Brooklyn, and/or Staten Island.
  • Knowledge of preschool special education programs and services and/or Early Intervention.
  • Written and verbal fluency in English required; additional fluency in Spanish strongly preferred.
  • Self-directed and well-organized with a strong ability to multitask.
  • Comfort with shifting deadlines and priorities.
  • Creative problem-solving skills.
  • Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.
  • Willingness to travel via public transportation to locations across the five boroughs. Occasional evenings and Saturdays required.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for young New Yorkers with disabilities.


Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME_Professional Development Trainer for EC” to To ensure consideration of your application, please enclose a cover letter.

Reports to: Senior Manager of Operations

Job Summary:

The Program Operations Coordinator will undertake a variety of program management and administrative tasks. They will support the planning and organization of programs and events, as well as carrying out important operational duties that support direct assistance intake. Responsibilities will include collaboration with partners to maintain and grow INCLUDEnyc’s training programs, and staffing coordination of the organization’s direct assistance Help Line to ensure that a knowledgeable and supportive voice is always on the other end of the phone. The utilization of Salesforce to track data is vital for this role. The Program Operations Coordinator will be the key bridge between training staff and external partners and families.

Key Responsibilities:

Community Outreach and Collaboration:

  • Support and contribute to a strategic training and outreach plan to optimize collaboration with INCLUDEnyc’s current and prospective partners, working with program staff and the Senior Manager of Operations.
  • Identify key community stakeholders and cultivate relationships to promote INCLUDEnyc community workshops and outreach events.
  • Conduct outreach with stakeholders, including community organizations, service providers, and school administrators.
  • Work closely with training partners to assess and meet partner and presenter logistical needs, and coordinate training materials.
  • Organize and attend on-and off-site community-based meetings and events.

Quality Assurance:

  • Track, document, and report on key activities and services provided, using internal and externally-required systems, especially Salesforce, Google applications, Excel, and others.
  • Serve as one of two data liaisons for our internal and State contract data management systems, assuring that technical needs are met.
  • Coordinate materials, flyers, and communication for parent workshops, professional trainings, and events.
  • Provide written and verbal reports on program activities, as needed.

Direct Assistance:

  • Coordinate staffing and coverage of the INCLUDEnyc direct assistance Help Line.
  • Provide back-up coverage for the Help Line, as needed.


  • Ensure INCLUDEnyc’s online calendar is up-to-date and accurate.
  • Collaborate with INCLUDEnyc’s Communications department to ensure outreach and promotional materials, including paper, electronic, and social media materials are up-to-date and accurate.
  • Coordinate registration for INCLUDEnyc workshops and events around New York City.

Required Qualifications:

  • Bachelor’s Degree required and 2+ years of experience in project and relationship management or related field preferred.
  • Strong knowledge of Salesforce strongly preferred, and interest in information systems, improvement, and expansion.
  • Exceptional collaborative skills. Ability to work effectively with diverse staff and external partners.
  • Ability to communicate complex information in accessible, easy-to-understand ways.
  • Ability to cultivate and maintain strong working relationships with key stakeholders.
  • Highly organized; strong attention-to-detail, project management and multitasking skills.
  • Strong computer skills; experience working with Microsoft Office, Google applications.
  • Flexibility and a positive, “can do” attitude.
  • Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for youth and young adults with disabilities.


Please send resume, cover letter and salary requirements in .doc or .pdf format, subject line: “LAST NAME, Program Ops Coordinator” to

As an equal opportunity employer, INCLUDEnyc believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, INCLUDEnyc employment decisions and practices will not be influenced or affected by race, color, creed, religion, national origin, ancestry, citizenship, sex, marital status, veteran status, disability, age or any other characteristic protected by law.